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How to place an order

Online shopping can be a bit of a hassle when you’re not used to it. We’ve tried to make the process as easy as possible for you, but here’s a step-by-step guide just in case you’re stuck.

Step 1: Select which option of the product you’d like from the drop down arrows next to the pictures on the product page. If there are no drop down menus then move to step 2.

Step 2: Choose how many items you’d like with the + and – buttons, once you’re happy click the “Add to basket button.

Make sure you read the description of the product you’re about to purchase, there’s some important information in there!

Step 3: If you’d like to purchase other products, you can go back to the shop and keep browsing. Once you’ve added all the products you’d like to purchase you can view your basket by clicking on the icon in the top right corner of whatever page you’re on.

Step 4: You will see the image to your right pop up on the right side of your page, this is a summary of your basket. If you’d like to see more detail click “View basket”, if you’re ready to finish your order, click “Checkout”.

Step 5: On the checkout page you can enter your billing and shipping details like your name, address and telephone number. We use this information to give you updates on the state of your order, or if we need to clear something up about your purchase. We also give this info to the courier company so that they can deliver it to you as fast and conveniently as possible. Click the link to view our privacy policy.

If you have a coupon, you can click on the link just above “Billing details”, this will made a drop-down that then allows you to enter your code and click “Apply coupon”

Step 6: Once you’ve entered in all the relevant information you can scroll down to see “Your order”, this will give you the subtotal of all your products and a shipping cost. Your shipping cost is calculated using the location you gave in your shipping address. If you feel this is incorrect, please drop us an email and let us know!

Step 7: Finally select your payment method. “Direct bank transfer” will just be a regular EFT, once you click “place order” you will be taken to a page with our bank account details. Select “Payfast” if you’d like to use a credit card to pay for your purchase.

Orders will only be fulfilled once payments have been made. If you’re ever having any troubles please send us an email or give us a call, we’d be happy to help!

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